Barkeep Support
If you need assistance using BarkeepApp or BarkeepOnline, we have several options for support.

First, we'd recommend checking our FAQs, then downloading our BarkeepApp and BarkeepOnline User Guide. We also have a You Tube Video that will answer many of your questions. We also offer a number of Troubleshooting PDFs on a variety of issues. Having an issue? Review these files and we probably have an answer for you.

User's Guides & Video
  • BarkeepApp User Guide (iPhone Version)
  • BarkeepApp User Guide (iPad Version)
  • BarkeepOnline User Guide
  • Banquet User Guide
  • BarkeepApp Video
  • Getting Started with Barkeep Online Video

  • FAQ and Troubleshooting


  • Inventory Tips
  • Searching Tips
  • Scanning Tips
  • Scanning with the built-in camera
  • Entering Partial Bottles
  • Weighing Kegs
  • Products with Different Sizes and Varieties
  • Setting Up Single Serve Cocktails
  • Contacting Support

  • Hardware
  • Required Hardware
  • Optional Equipment
  • Linea Pro – Troubleshooting
  • Linea Pro User Guide
  • Attaching Your Linea Pro
  • Instructions for Updating the Honeywell Captuvo Firmware to Version 1.6
  • Download Honeywell Captuvo Firmware Version 1.6
  • Scanning with the built-in camera

  • Digital Scales Instructions
  • Escali SmartConnect
  • Digitag Bluetooth Digital Scale
  • Reflex Bluetooth Digital Scale
  • BarkeepOnline

  • BarkeepOnline General Information
  • Multiple Users
  • Multiple Venues
  • Syncing through a Firewall

    Usage Reports and Pour Cost
  • Using Correct Start and End Dates
  • Managing Recipes
  • Entering Cases and Bottles
  • Negative Usage Liquor
  • Negative Usage Beer
  • Price Increases in Red

  • Sales Items
  • Miscellaneous Sales Items
  • 2-for-1 Sales Items
  • Non-Liquor Sales Items
  • Wine Sales Items
  • What if I Sell Wine by the Glass and the Bottle?
  • Red Bull Sales Items

  • Email Support
    Can't find your answer online? We offer free support via email during business hours Monday through Friday. Feel free to ask anything and we will get back to you ASAP. If we can't solve your problem via email quickly, we'll give you a call. Email us at

    Phone Support
    We offer phone support Monday through Friday between 8:00 am and 12 noon Pacific Time. Outside those hours, continue to use our e-mail support. Email us at

    For phone support, call us at 888-309-9928, option 2. If we are unable to take your call immediately, please leave us a voicemail message and we will get back to you as soon as possible.

    Online Demo
    Interested in seeing how Barkeep works before you purchase?

    Schedule an Online Demo with us and we'll walk you through the app and answer any of your questions. To schedule a demo, email us at