Barkeep Support
If you need assistance using BarkeepApp or BarkeepOnline, we have several options for support.

First, we'd recommend checking our FAQs below, then downloading our BarkeepApp and BarkeepOnline User Guide. We also have a You Tube Video that will answer many of your questions. We also offer a number of Troubleshooting PDFs on a variety of issues. Having an issue? Review these files and we probably have an answer for you.


User's Guides & Video
  • BarkeepApp User Guide (iPhone Version)
  • BarkeepApp User Guide (iPad Version)
  • BarkeepOnline User Guide
  • BarkeepPro User Guide
  • Banquet User Guide
  • BarkeepApp Video
  • Getting Started with Barkeep Online Video

  • FAQs

    What hardware do I need to run Barkeep?

    Is there an Android version of Barkeep?

    Why Should I Subscribe to BarkeepOnline?

    How Do I Enter Partial Bottles?

    How does BarkeepApp calculate partial bottles by weight?

    Can I use bluetooth to automatically capture weight from a digital scale ?

    How does the Camera scanning work?

    Can I use Barkeep to manage beverage costs at multiple locations or venues?

    Can I use Barkeep for a Restaurant?

    Barkeep: Basic Configuration


    Tips and Troubleshooting
    Barkeep
    General
    Hardware
  • Required Hardware
  • Optional Equipment
  • Linea Pro – Troubleshooting
  • Linea Pro User Guide
  • Attaching Your Linea Pro
  • Scanning with the built-in camera


  • Digital Scales Instructions
  • Etekcity Luminary Smart Scale Guide
  • Escali SmartConnect
  • BarkeepOnline
    General
  • BarkeepOnline General Information
  • Multiple Users and Venues
  • Data Syncing
  • Syncing through a Firewall

    Usage, Variance and Pour Cost Reports
  • Using Correct Start and End Dates
  • Managing Recipes
  • Entering Cases and Bottles
  • Negative Usage Liquor
  • Negative Usage Beer
  • Price Increases in Red

  • Sales Items
  • Miscellaneous Sales Items
  • Setting Up Single Serve Cocktails
  • 2-for-1 Sales Items
  • Non-Liquor Sales Items
  • Wine Sales Items
  • What if I Sell Wine by the Glass and the Bottle?
  • Red Bull Sales Items

  • Email Support
    Can't find your answer online? We offer free support via email during business hours Monday through Friday. Feel free to ask anything and we will get back to you ASAP. If we can't solve your problem via email quickly, we'll give you a call. Email us at support@barkeepapp.com.


    Phone Support
    We offer phone support Monday through Friday between 8:00 am and 12 noon Pacific Time. Outside those hours, continue to use our e-mail support. Email us at support@barkeepapp.com.

    For phone support, call us at 888-309-9928, option 2. If we are unable to take your call immediately, please leave us a voicemail message and we will get back to you as soon as possible.

    Online Demo
    Interested in seeing how Barkeep works before you purchase?

    All of our Barkeep demos are now available online for your convenience. You can view the Barkeep demos here.